Our account opening form will need to be completed in full and emailed to accounts. Once your application has been processed, an email with your account code, confirmation of your credit limit, and who your dedicated IAM is, will be sent to you, then you are all set to place orders in one of 3 ways.

Alternatively, you can register for an account via www.cmt.co.uk following the instructions provided, all customers who choose to register, and place orders online, will receive a 1% discount, and orders can be placed online up to 7 pm for next-day delivery, dependent on stock availability.

There are 3 ways to place an order with CMT:

• Through our website
• By emailing orders@cmt.co.uk
• By calling us on 0208 311 1144 where you can speak directly with your Internal Account Manager or one of the Sales Administration team

Once an order has been despatched (sent down to our warehouse for picking and packing) it is not possible to add to it, therefore, we would require a new PO, if, however, the order has not reached that stage, we will of course happily add additional products to it.

All orders placed can be cancelled, however, if they are already out for delivery, they will be subject to a 25% restocking fee.

We have an amazing purchasing team, who are happy to source even the most unusual items, just email us with your request, and we will come back to you with a price, and lead time.

Smaller items ordered will be placed in a CMT box for delivery, however, larger items such as Wheelbarrows, brooms, and shovels etc, will not be packaged.

There is no minimum order value, however, orders received below £150 will be subject to a £12.95 carriage charge (UK Mainland). 

Standard (UK Mainland) delivery is next day for orders placed up to 5.30pm via phone/email (stock dependent), or 7pm for online orders (our office hours are Mon-Fri 8am – 5.30pm) postcodes CA, LA, YO, HU, LN, NE, DH, TS, DL Monday – Postcodes SP, DT, TA, EX, TQ, PL & TR are serviced XXXXXX and are dependent on when the order was placed, and subject to stock availability.  For Wales, Scotland, Ireland, and the Highlands deliveries, please speak to one of our sales administrators.

• Our office hours are Monday – Friday 7am – 5.30pm
• Our warehouse is open Monday – Friday 7am – 9pm
• Our website is open 24hrs a day, with next day delivery available for orders placed up to 7pm

Carriage of £12.95 is charged for all orders received under £150 (UK Mainland).

Standard lead time on bespoke signage, printed PPE, and embroidered garments (if transfers are in stock) is next working day (subject to stock availability) for 10 items and under, all orders received for more than 10 items will be despatched within 2-3 days.

Orders/stock can be returned providing it is in the original packaging, and has not been used, however, all items will be subject to a 25% restocking fee.

Bespoke signage, printed PPE, embroidered garments & special ordered items, cannot be returned.

Orders can be collected from our warehouse, Burnham Road, Dartford, Kent. DA1 5BL, please provide us with two hours’ notice for collection, (collection times are between 7am – 9pm).

Payment for goods can be made by BACS, Credit, or Debit card.

All invoices will be emailed and will be accompanied by the delivery POD.

Stock can be checked online or by calling and speaking with one of our sales administrators on 0208 311 1144  who will be happy to help you.

Should an item be out of stock, one of our sales administrators will contact you, and where possible, offer an alternative, should you choose to wait for the selected item to return to stock, it will be placed on back order, and despatched as soon as it becomes available, alternatives will replace the product chosen, and will be despatched with the rest of the order.

Catalogues can be requested at point of order, by emailing orders@cmt.co.uk or by clicking here.

In the unlikely event you cannot access your online account, please call us on 0208 311 1144.

We do not have a showroom, however, if you would like to meet with your Account Manager and view our warehouse, this can be arranged.

All damages & shortages must be reported to customersupport@cmt.co.uk within 48 hours of being delivered, failure to do so may result in your request for a replacement being denied, in the unfortunate circumstance you receive a damaged product, please include images of the item/s with your email.

IAM/ASM, or direct to orders@cmt.co.uk it should include a list & quantity of the items you would like to order, details of where the printing, and or embroidery should be located on the garment, and exactly what is required, i.e. company logo etc. A proof will be sent to you, once you are happy with it, and we have received confirmation, we will manufacture your clothing. Orders for 10 items and under, can be produced, depending on stock, for next-day delivery, orders for more than 10 items will have a lead time of 2-3 days.

For signage, we will require the exact wording required, sign size, material it is to be produced on, and the quantity required, a proof/drawing of your order will be made up, and emailed to you, if you are happy with it, please reply to confirm. Once the product(s) have been manufactured, which can take between 1-3 days, and is dependent on the quantity required, stock availability, and transfers, no amendments can be made, and the order cannot be cancelled. In the unlikely event, that you notice you have made an error after the item/s have been manufactured and delivered, you will still be charged in full.

We can offer same day delivery, which will be via a dedicated courier, however, a quote will need to be obtained prior to placing your order.